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Report a bug FAQ's
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I reported a bug but haven’t received any feedback. What should I do?
We apologize for the inconvenience. If you haven’t heard from us within a specified time frame, please reach out to our support team directly via the “Contact Us” option for an update.
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What information should I provide when reporting a bug?
For a faster resolution, please include detailed steps to reproduce the issue, the device and browser you’re using, and any error messages you’ve received. Screenshots or video recordings can be especially helpful.
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Will I receive a notification once the bug is fixed?
Yes, we’ll notify you via email or through our platform notifications once the reported bug has been resolved.
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How long will it take to fix a reported bug?
The time to resolve a bug varies based on its complexity and priority. Once reported, our technical team will assess the issue and work diligently to address it. We’ll keep you updated on the progress.
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How can I report a bug?
To report a bug, navigate to the “Help & Support” section on our platform and select “Report a Bug.” Please provide as much detail as possible, including screenshots or video recordings if available.
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Where can I change or cancel my order?
To change or cancel your order, please navigate to the “Order” page within your account. From there, you’ll have the option to request modifications or cancel the order. Please note that cancellation requests are subject to our order processing timelines, so it’s recommended to make any changes as soon as possible to ensure they’re accommodated.
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Frequently Asked Questions
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Payments
We currently support PayPal and credit card payments. Please ensure your payment method is compatible before proceeding with your purchase.
Yes, you can cancel at any time. If the order does not meet your requirements, you are eligible to request a refund. Please reach out to our support team for further assistance or to initiate the refund process.
After placing your order, a receipt will be automatically sent to your registered email address. Please ensure you check your inbox and spam folders. If you don’t receive it or encounter any issues, kindly contact our support team for assistance.
Our agency has been serving clients for over 10 Years, providing top-notch web, mobile app, and graphic design services.
Our prices are project-based. After discussing your requirements, we’ll provide a detailed estimate.
Project timelines vary based on the scope. However, after understanding your needs, we can provide an estimated completion date.
You’ll be assigned to one of our customer support who will be your primary point of contact throughout the project.