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General inquiries FAQ's
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How many revisions are included?
We believe in delivering a product that exceeds your expectations. The number of revisions included varies depending on the scope and complexity of the project. Typically, we offer a set number of revisions as specified in our proposal. However, we’re always open to discussing additional revisions if needed to ensure your satisfaction.
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What if I don’t like what you did?
Customer satisfaction is our top priority. In the event that you’re not satisfied with the initial deliverables, we encourage open communication. We offer revisions to address any concerns and make necessary adjustments to meet your expectations. Our ultimate goal is to ensure you are delighted with the final outcome.
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What should I provide to start the order?
To start your order, we’ll need some essential information. Firstly, a clear description of your project, including your objectives, preferences, and any specific details you have in mind. Additionally, any relevant files, branding guidelines, or assets you already have will be immensely helpful in ensuring the project aligns with your vision.
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How do I place the order?
Placing an order with Kostricani Studio is a simple process. Go to Find Task choose the service you want and click “Hire me for a task” and follow the steps.
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Do you provide ongoing support after the project is completed?
Yes, we believe in building long-term relationships. We offer post-project support to assist you with any queries or further enhancements you may need. Your satisfaction and success are important to us even after the project is completed.
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What services do you provide?
Kostricani Studio offers a wide range of services including web design and development, graphic design, Amazon Services, UI/UX design, branding, and identity services. We are dedicated to creating compelling online experiences tailored to meet your unique needs.
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How can I contact Kostricani Studio?
Getting in touch with us is easy! You can reach out to us through our Contact Page on our website. Feel free to send us a message and we’ll respond promptly.
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What sets Kostricani Studio apart from other design agencies?
At Kostricani Studio, we prioritize your vision and satisfaction, our huge experience makes us understand your needs quickly. We offer a personalized and transparent approach, ensuring clear communication, secure transactions, and a commitment to delivering exceptional quality. Our dedicated team works collaboratively with you to achieve outstanding results.
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Where can I change or cancel my order?
To change or cancel your order, please navigate to the “Order” page within your account. From there, you’ll have the option to request modifications or cancel the order. Please note that cancellation requests are subject to our order processing timelines, so it’s recommended to make any changes as soon as possible to ensure they’re accommodated.
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How do I make a payment for your services?
Kostricani Online Service Marketplace offers flexible payment options that are convenient for you. You can make payments via PayPal, Payoneer, bank transfer, or any other preferred method. We provide upfront quotes and only release payments upon your approval, ensuring transparency and peace of mind.
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Frequently Asked Questions
Getting to know our services better
Payments
We currently support PayPal and credit card payments. Please ensure your payment method is compatible before proceeding with your purchase.
Yes, you can cancel at any time. If the order does not meet your requirements, you are eligible to request a refund. Please reach out to our support team for further assistance or to initiate the refund process.
After placing your order, a receipt will be automatically sent to your registered email address. Please ensure you check your inbox and spam folders. If you don’t receive it or encounter any issues, kindly contact our support team for assistance.
Our agency has been serving clients for over 10 Years, providing top-notch web, mobile app, and graphic design services.
Our prices are project-based. After discussing your requirements, we’ll provide a detailed estimate.
Project timelines vary based on the scope. However, after understanding your needs, we can provide an estimated completion date.
You’ll be assigned to one of our customer support who will be your primary point of contact throughout the project.